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  • Many lies, and if a class action suit doesn't surface, then there is definitely something wrong. The sales person was very polite but a sexual predator would not disclose that they will be raping you either. The initial paperwork given to me as this guy promised me stuff like first month being free, and quoted me prices no higher than $118, An American Express gift card for $100 and free installation. I told the guy that my commitment with Dish Network was no longer under contract, and I was looking for service that would not send me pixelated signals. He verbally attested to me that I would be getting crispy clean service, while from my installation on March 3 and disconnect which I asked for on March 25th did not go in until March 30th, I had an instance of interrupted service at least once every time I turned on the television. Now, after using there services for 21 days, my quoted price was not $118. It was more like $173. As far as the gift card, I have yet to receive it. The free installation is not true. The 30 day free trial is not true. And the quality of service is not true. Even during contacts with technical support, when one interruption lasted 6 minutes, and I initiated the call within 30 seconds, it took them 8 minutes to answer the phone, and they love to say, the best way for us to troubleshoot your issue is if you call when it happens. Can that be considered another lie? Are they promising to answer immediately when I call? I spoke to this lady from some sort of customer service and she says that I did not qualify for free installation or free month because I did not answer some survey. That information was not disclosed to me on my paperwork, from the installer or the guy that quoted me all that good stuff. So, a mountain of lies and piss poor communication practices which they use towards their advantage. Let's see how the BBB sees this.
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