We come here all the time. My husband and I use to come here even 3 times a week sometimes. Things have definitely changed in their service and their food as well. We always order the duck spring rolls and my husband is very forgetful and forgets to ask for the peanut sauce instead with the spring rolls and this time we were told it would be $2 extra. They exchanged it for free this time, but it's weird to be told that when we've been coming here for so long. I understand though. Another thing about their food quality was their Thai fried rice was mushy.... first time this has ever happened to us. Also there was a lady on November 17th at around 10pm that was standing behind the counter that kept giving my husband a dirty look when we tried to redeem codes we had gotten from their reward program... why have a program for loyal customers if you're going to give attitude about people trying to use it. Like I said before, we've come here a lot and a lot of the staff knows us. Sadly none of them were working tonight ..