I bought a loveseat from them. The sales and delivery experience were great. Price was extremely reasonable. But when a part broke (only 9 months later), I could not get any of their service folk to return my calls or emails. I informed them I know it's out of warranty, but I'm fine with paying to get it fixed. Called 3 times, emailed 3 times. This company has great buys, but does NOT stand behind their merchandise. Buyer beware!