| rev:text
| - I picked out the car that I loved and wanted online, which happened to be on Bill Luke Tempe's used lot. I went to the dealership and test drove it after test driving another vehicle there in my price range, and it was confirmed that I wanted this car. I had a good experience with the salesman, Bud, and left that day with my newer car that I loved.
A little over a month later, I took the car to a Mazda dealership due to a noise it was making, which sounded like it was a strut or suspension, as well as to fix the grab handles which appeared to have been abused by previous owners, which the salesman "confirmed" before I bought it with Mazda that they would be covered by warranty. The technician called me to tell me that the control arm was bent and the car had been in a bad accident, and that the grab handle issues were a part of that accident, and not something covered by warranty. I was in shock since I was told by Bill Luke that the car had no accidents and they had shown me a clean CarFax report. Much of the damage could be easily seen just by looking under the car while it was up on a rack, and they showed this to me. I was so upset because this was not anything I could see myself when looking at the car on the dealership lot.
I knew that Bill Luke had gotten the car from auction, and it was previously a rental car. I paid for an Autocheck report in case I would find something that wasn't on CarFax, which ended up showing that the vehicle had frame or unibody damage at auction. I brought in evidence of this to Bill Luke and asked to speak to a manager, and calmly explained what I found. He dismissed Autocheck as a valid resource, despite them being part of Experian, but said he would look into the issue and get back with me. At one point he called me and said that the auction advised him that the Autocheck report was a mistake. I then reached out to Experian and they were able to validate that the report was truthful.
I also took the car to a body shop and had them take a look at the car. They didn't fully take it apart as it would have cost me to do so, but with what they could see without doing so, it was in pretty bad shape and had a missing bushing on the driver side strut, other rusted out parts which were evident of being taken from a junkyard, and painted over damage to try to cover things up.
Meanwhile at Bill Luke, I was referred to another manager, Nick. After spending multiple days and hours at the dealership and getting a lot of push back and refusal to work with me, Nick finally agreed to what I wanted which was to allow me to trade in the damaged car for one that wasn't damaged. When they finally had a car like what I had before, it was more expensive as it had options my first car did not, so the trade in itself would have cost me more as it was, but Nick also would only take the car back at $1000 less than what I bought it for, which was absolutely not fair to me as it was not my fault that they bought the damaged vehicle from auction and they weren't doing anything to make me ever want to do business with them or refer business to them again. I ended up doing the trade though because I knew that if I waited any longer, Nick/Bill Luke would make it more difficult for me or stop "working" with me. This was almost 2 months into the process since I found out about the accident.
So now I finally have a car I like, and I'm even more in debt, with multiple hard credit checks from both transactions, and while I may not know which dealership I would be happy to work with the next time I buy a car, I definitely know I will never do business again with Bill Luke.
I did get a thank you card after each sale. The first one had a note in it from the salesman hoping that I will come back in the future. The second one was completely blank inside. I thought that was hilarious.
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