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  • My boyfriend and I had been considering cleaning services for awhile. We both work full time and with to toddlers the last thing we want to be doing on our days off is cleaning. I orginally saw a living social deal for another company but with poor yelp reviews I opted to pay a little more for what I hoped would be a better exprience. I filled out an on line questionaire and then recieved a phone call a few days later with a quote. I spoke to Matt and told him what I was looking for. A deep thorough clean to start and then a bi-weekly service of touch ups. I also let him know I had family coming in town and wanted to change one of the bi-weekly cleans to a few days earlier to accommidate my guests. He was able to do that no problem! I also went over some of my biggest areas of concerns like door frames being wiped down (toddlers lover to run there hands over everything) he made notes of all my concerns. I was excited about my clean and couldnt wait to come home to a clean house fast forward to cleaning day.... Our cleaner shows up she was friendly but asked if this was the first time cleaning in our home or if this was a repeat clean. This threw me off because I was told I was getting an exprienced cleaner who will come in and deep clean my house and pay attention to areas of concern. Was she not told everything I discussed 3 days prior with Matt? This shouldve been our first red flag but we ignored it and moved on. We let her know we were going to run errands to get the babies out of the house so they would not be in the way and if she could give us a call when she was done we would appreciate it. 3hrs goes by we dont get a call but decided to head hme and check it out. Upon entering our home we find that our GAS stove top was left on and the house was full of gas we are lucky there wasnt an emergency like our house blowing up. Once we opened all the doors and windows we walked through the house and immidetaly I was disappointed. Apart from some parts of the floors being cleaned and the beds made not much else was done. I called Matt and left him a message. No call back. I then sent an email asking to cancel the bi-weekly schedule i signed up for. He responded asking if I found a better rate. That annoyed me slightly as he knew I had my house cleaned the prior day I left him a message noo returned call and he didnt ask how my exprience was just if i found a cheaper rate. ANyways I told him about my frustrations with my clean. He offered to send what I understood to be a touch up crew which I let him know I would not be happy with. I didnt need a touch up I needed a cleaning... the one I paid for. He told me he could send Jayme a quality control manager to check out my house the following day. When she got there I let her know I was just frustrated at my exprience and I showed her the checklist provided by her company and we went down the list and I showed her maybe 3 things of the 49 things were done. She agreed that everything was missed ceiling fans not wiped blinds not wiped window sills not wiped switch plates not wipes door frames not wiped cabinets not wiped the only mirror in my house not wiped shelves not wiped we closed my daughters door and realised everything was just swept behind there Jayme was nice and super apologic and ensured me this was not acceptable and not there standards and offered me a complete reclean at my convenience. I accepted and asked for Matt to call me that day so we could work out a time. I dont recieve a call so I send an email. I dont hear anything until the next day. I didnt really feel a sincere apologly but I am hoping Jayme let him know why I was so frustrated. What did the last cleaner do in my house for 3hrs? Anyways the re clean is today and again I a mtaking my kids out of the house so as not to be in the way. I just hope this time I am blown away and get the deep clean I am hoping for. I will post a follow up review after todays cleaning.
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