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  • I love your food. I consider myself a BBQ snob, and I am never disappointed in the quality of the BBQ at Lucilles. At my most recent visit, however, I was so disappointed in the service! I placed a take out order of two racks of Saint Louis ribs. Your server, Renora did a great job - verified my order, no problem. I got my order and drove home. Unfortunately, when I got home and unpacked the bag, what I had received was two racks of baby back ribs. The boxes were labeled "baby back" and when I opened the box, that is in fact what they were. I called and talked to Renora, who was again super helpful. She apologized for the mix up, verified that I had paid for the Saint Louis ribs and connected me to the manager. This is where everything fell to pieces. The manager (a woman, I didn't get her name) was rude, tried to argue with me that I don't know the difference between baby backs and Saints, and would not even acknowledged that a mix up was even a possibility. I don't understand her horrible attitude. I wasn't asking for my money back - just the difference in what I paid versus what I got. She was so rude and dismissive, I felt horrible for even calling. She made me feel like my buisness doesn't matter. I know it was a super busy day - the place was packed, but I don't think that is an excuse for her behavior. Perhaps by sharing my experience you could provide her with some customer service training. I think she could use it. **** I tried to send this feedback to the Lucille's website, but it does not work, so I am airing my disappointment on YELP instead.
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