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  • We checked in and our non-smoking room reeked of smoke. I went right back down to the front desk and told her of my problem and her of our predicament. She responded with, "Well, it is a non-smoking room, but we can't prevent people from smoking in them." Then she went on to tell me that they were completely booked and that they couldn't move me. I was under the impression that if you smoked in a non-smoking room, you would be charged for the thorough cleaning of the room. I ended up Febreezing the place to try and get that stale smoke smell out. The room, which was a suite, is in dire need of an update. The room shows a lot of wear and tear and makes the room seem a lot older than it probably is. It also had its own wireless router, which would not allow me to connect. For whatever reason, no one knew how to connect to the router. I even tried rebooting it, and nada. The next morning we went to Dunkin' Donuts for breakfast and came back and were waiting for our friends in the lobby. One of the staff members was cleaning up after their continental breakfast and took it upon himself to take the bowls they had used (to hold cereal) and wash them. The girl behind the counter told him that they don't wash them, and he should just put it under the table. He said it wouldn't take him long and came back with washed serving bowls and cleaned the breakfast area. Based on the fact that they don't normally clean their serving bowls, I can only wonder about the rest of their serving dishes and their drink containers. Proceed with caution. After a long day out we came back and found that Housekeeping supplied us with a few stained towels; looked like car grease or something. Regardless, if you bleach your towels white and you have some with a stain, you should take them out of rotation. I plan on going back to Phoenix for Spring Training, I do not plan on staying at this La Quinta.
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