This review is based on a couple of experiences we had and both were great. First we came for an issue with my wife's necklace which broke. While there we were treated well and during the wait we were able to have them clean her wedding ring. However, when it was repaired, it still showed the repair. When my wife took it in the second time, the manager ended up replacing the necklace strand as I had a warranty (even though I guess it doesn't cover everything?). From my wife's perspective the second time she came in, even though she was a disgruntled customer, they treated her well. It is amazing how even with customers who aren't particularly happy if you are nice to them and help them out they will turn a 3-4 star review into a 5.