Damage on wheels
Damage on hood/bumper
Purchased my car 4 weeks ago brought it into network for a alignment. (F80 M3)
Please keep in mind the car has been inspected and photographs taken in the parking lot of network prior to work being done.
Derrick (manager of Gilbert rd location) was made aware of damages after work was done. Brought tech out to look at the car. Tech did not visually inspect damages and brushed off incident.
Derrick did not want to help and acted as though I was insulting him and proceeded to redirect the whole interaction. Making me feel like I was in the wrong and an unruly client for being upset about the damages. This was the first time I've been treated like this and had someone put words in my mouth to such a sever extent. It was very clear what was happening looking back.
Spoke with Erik (general manager) by phone, he was uninterested in situation, sent photos (before/after) as requested and never got reply.
This morning Erik calls my work and tells me how that even though they damaged my car (admitting to the damage) they do not want to help with cost related to damages. This is because of the way I talked to Derrick. Which was a fabricated story and details can easily be disproved with a quick view of security footage or a quick discussion with a witness.
None of this should be necessary... it was just an alignment.
Regardless they have completely shrugged off damage which is in excess of $1,000
There are many local shops nearby, cleaner, cheaper shops with more integrity and experience. Firestone down the road has always been good to me, hindsight is 20/20.
If you care about your car and your time i would recommend NOT taking the risk with network. If it does go south Erik has proven that they hold the right to to deny responsibility even after admitting to causing the problem.