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  • We called in advance to ensure the restaurant could accommodate a large group at 6:30PM. My husband called in the early afternoon and was told that we would be okay as long as we called 30 minutes prior so they can ensure they would have a table ready by 6:30PM. My husband called 45min in advance to confirm. We arrived at 6PM and was told by the hostess that they are working on getting our table ready. We checked on our table several times, and were told that they were just waiting on another party to finish up. Our whole party was present and we weren't seated until after 8PM and while waiting left with absolutely no seating with 5 children including two infants. The manager did apologize and offered us three appetizers on the house which was nice. We all ordered our food, and it took over an hour to come out- COLD! The shrimp wasn't cooked through, and the broccoli for our infants was not cooked either. We addressed several complaints to the manager on staff as well as the servers. We were assigned two servers, one of which wasn't present 80% of the time leaving us without refills on drinks. We even asked the other server if she had left for the day. We did not leave this location to nearly 11PM and if anyone who has young children, this is probably the most stressful time when they are on a routine schedule. We even had to put our youngest in pajamas and put her to sleep in her carseat because it was so late. This could have all been avoided had the table been ready at the promised time!!!! We understand that things like this do happen occasionally but we should have been told UP FRONT that we more than likely will not be able to have a table ready at that time. We wouldn't have been as upset if the food came out as what we would have expected for the 'Red Lobster standard.' This was my husbands birthday, and it was ruined. We had plans following this meal that had to be cancelled due to the timing issues with this restaurant. We have been accommodated at other restaurants such as olive garden with even BIGGER parties and had absolutely no issues. We are extremely disappointed in the food as well as service. A table should NOT BE PROMISED if it cannot be accommodated. Had we known this, we would have went somewhere else. We will NOT recommend this restaurant chain for ANYONE who needs a large party accommodated going forward.
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