Chain restaurants exist for a reason. They are supposed to provide a consistent experience for a diner every time. That can be a very good thing. Chili's is a fine choice for a dinner with friends as long as you don't choose this location. It's like a bad reality show that is out of control. I was waiting for Gordon Ramsay to come in and kick a table over.
We went here for dinner before the traditional dinner rush started. I suppose we should take some responsibility for not leaving during the long wait period it took for anyone to come to the table after we were seated. The next clue would have been when the server could not tell us what red wine choices they offer (it turns out the grand total is three). The next issue was getting salad and apps out in the correct order. I know; we ignored the clues and plunged ahead to our own dining demise.
My personal failure was to order a steak here. I should have known anything beyond a burger was a pipe dream. My medium rare steak came out medium well at best. I am not sure from personal experience what the consistency of the Beggin Strips that I buy for my dog are but this steak was certainly a contender when considering the chewy aspect. I asked for a replacement. The replacement came out inedible as well. The excuse for everything? A new cook.
All of the wait times here were unacceptable. The worst was the long wait to pay which is a personal hot button issue for me. When I looked at the check, I noticed that both steaks (which had gone unconsumed) were on the bill. They were eventually removed and that added more time to the wait. The drive thru at (insert restaurant name here) would have been a better choice.