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  • Just spent $50 on dinner, using grubhub for delivery. Showed up without my tabouli salad. Couldn't get to the delivery guy in time so I called Zoes. I was told, by what I'm assuming was a manager, that they contract out to grubhub so I would need to call the delivery driver. Called the delivery driver (sweet kid) and was told he had other orders and didn't have my salad so I need to call the 800 number for grubhub. Soooo I call grubhub...lady tells me to call zoes. I explain everything AGAIN and she puts me on hold for 10 min while she calls Zoes to see where my damn salad is. Finally, she comes back and tells me that she's refunding me for the salad and I now need to call Zoes back and reorder... ummm no! That was the biggest cluster #@$% I've ever dealt with. HORRIBLE experience made even worse because everyone wanted to pawn the responsibility off on someone else. Aaaand someone's still hungry!
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