Their Clock repair tech is very rude, I wanted a repair estimate for my bosses clock and the tech accused me of being cheap, I brought the clock mechanism with out the clock case and he flew off the handle saying I was trying to save money and that I tampered with the clock Mechanism. I was told to remove the clock from it's body by the boss and find out what happen. That's what I told the tech, but he wouldn't listen. Don't go to M&I. There are other clock repair people who are a lot more friendly.