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| - I'm not a big bowler, but when friends want to bowl, I'm down. I've been to this location a few times and I'm not impressed. Where do I start?
HOURS: You'll see hours listed here on Yelp, and some different ones on their website, and some on the door to the business, but when you actually go in and try to bowl the employees tell you earlier times. They informed us that management is trying to save money so they have the employees close early. It was disappointing to think we had 2 hours to bowl according to the website, then actually have less than an hour.
PRICES: We bowled on a Saturday night for $15/person which included 2 hours of bowling and shoe rental. It went slightly into the fun ultimate bowling or whatever they call it here. The kind w music, fun lights, etc... We had some beer at almost $20 a pitcher, which is kind of expensive. On Tuesday, we weren't really sure what the price was. It kind of seemed like the employees weren't sure how much to charge us for only being able to bowl for 45 minutes because they were closing early. They decided between each other to charge us a total of $10.66 for everything (2 people & shoes). They didn't know how to ring it up though, which led us even further to suspect that this was just a price they made up on the spot.
LOCATION: Unfortunately this alley is located in a questionable part of town. On Sat night there were some creepy looking people loitering in the parking lot. I imagine that if the INSIDE attracted better people, then the outside wouldn't be as creepy.
So...I'll probably try to find a nicer bowling alley nearby if possible and will encourage friends to go elsewhere too.
If your'e the owner or manager, please read on:
I saw several ways that an employer could cut costs to save money without having inconsistent hours.
-Turn some lights off: if people are only using 4 or 5 lanes, and you're not allowing them to be spread out even if requested (we requested a lane away from other rowdy bowlers but were given a lane RIGHT between them) then turn lights off on the other 90% of the lanes not in use. Or turn off every other one for 1/2 the building. I don't know how the electric is set up, but it might be worth getting it set up to be able to do this.
- Cut staffing down: There were more employees working than lanes being used. That's ridiculous. 4 people working to run credit cards, hand out shoes, and spray them down after they're turned in? That's a 1 person job IF that person knows what to do. Maybe 2 are needed for safety and for the instances where one has to walk down a lane to fetch a ball or something. If the concession guy is closing early, that's a whole additional person who is being paid to stand around, but isn't available to make you money.
-Turn off the video games early: that sucks tons of electricity and if nobody is even remotely interested in using them why have them on? You could leave a sign saying to ask an employee if you want to use the games and they'll turn them on.
-Turn down the AC: it was freeeeezing in there. I think the temp could be turned up at least 4or 5 degrees which doesn't seem like much, but in a place that size might be a huge monetary savings.
-Prevent theft: I think in order to prevent people suspecting they might be getting ripped off, and to prevent employee theft, you should just have listed prices and signage that gives that info in black and white. It made us uncomfortable to just have the employees throw out a price that seems random like $10.66 for 2 people for 45 minutes.
-Offset the cost of operation by selling drinks and food! When we were there, the concession stand lights were off and they stopped serving everything at least 1/2 hour before the closing time which was an hour and a half before the posted closing time. Nobody had the opportunity to buy overpriced bowling alley food or beer. Big mistake management. Big.
I never think that closing early is good for a business. You're the boss though and I guess you can do what you want, but at least have some respect for customers by listing times as "may vary by night and number of customers at employee discretion" so that we have fair warning that we might not get to stay until the advertised times. It sucks to arrive somewhere to find that out.
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