Okay Southwest. . .you are slowly winning me back. I was very upset after a bad flight experience where they really hassled me in Phoenix. I have flown multiple times since them and they are beginning to win me over again.
The staff is always friendly and funny---I especially like when they rap the rules or make the rules funny. . .much appreciated southwest---can't stand the normal blah blah blah routine.
Flights are usually clean and pretty close to on time. Their reward program is amazing. I have the southwest visa and rack up points pretty quickly. I just book two flight (one to Vegas and one to Pittsburgh) with points alone. Love that bags fly free and that you can pick your own seat!
Keep up the good work Southwest and I'll update my review again!