First, let me clarify my rating. It is an average of the food rating and the service rating.
The pizza is excellent here. I highly recommend the pepperoni and a limonade San Pellegrino. The food comes out quick, is freshly prepared, and tasty.
I've had mixed feelings about the customer service before and last night prompted me to write this review. I called in to order take out to be curtly informed that they don't do take out and then hung up on. Incredibly rude, but I still wanted pizza.
The ordering system is clumsy and there is only one terminal for the employees to put orders into. It's a little slow, but probably still faster than traditional waiters. It's frustrating to stand in line behind people perusing the menu once you've made up your mind. A second terminal could probably solve this.
Summary:
Highs: food - speed, taste, authenticity
Lows: there has to be a better way to do take out