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| - Purchased a Groupon to test out Mix N Mac. The Groupon offered the full menu range. I decided ahead of time to just go with a mac dish to take to our Thanksgiving dinner we were having a week in advance for out of town family. I let all the family know that I would be bringing this "delicious" deal from Groupon. Well, I arrived at the Galleria Mall and asked 4 different people if they new where the Mix N Mac was located, as I couldn't find them on any mall kiosk. Nobody knew until I hailed a bicycling security guard. He informed me they were actually located on the outer ring, next to Panera. So back around the Galleria to find the Panera, but no sinage for a Mix N Mac. This search had already taken me 15 minutes, and since I got there and didn't see any signs, I figured they must have closed the business already. But it seemed odd as the security guard seemed sure they were there, so I slowly inched my way along the strip area next to Panera and finally found the door with a Mix N Mac sign, but no lights on at 9:45 am. Hmmmm, not a good indicator of business. But still wanting to get mac n chees for the family, I parked and went to the front door. I found a hand written sign that stated they had new hours and opened at 11:00 am. Are you kidding? I knew right away that business wasn't doing well, plus I didn't have time to wait, we were having Thanksgiving dinner at 11:00. So I went to my sisters and let all the family and guests know about the problem with Mix N Mac. We all agreed that starting a business in these times is rough and Mix N Mac probably would not last a year. But my husband and I decided to use our Groupon the next evening, instead of cooking. Well, when we got there they had two customers. I smiled and asked what they would recommend? They said it was their first time, but they looked a bit grim and didn't recommend what they had ordered. Uh oh, so I turned to the friendly looking cashier and asked what she ordered when she ate there. She looked down at the keyboard and had to think hard...lol. She finally said the cheese sandwich, because it had fresh veggies. So, I said, "That sounds delicious, let me order one of those." Then I asked my husband what he would like. Just as he was thinking aloud, a girl came out from the back kitchen and saw that I had a piece of paper in my hand with the Groupon in bold letters. She said, in a rude, nasty tone, "You can only order a mac and cheese with the Groupon!" "Excuse me," I said, totally afronted by her attitude. "That's what our owners said," she stated briskly. Hmmm. She then explained, "I know it doesn't say that on the Groupon, but that's what our owners decided after selling so many Groupons. So that's all you can get." Hmmm, after more discussion about Groupon and how it brings people in to try an establishment and gain loyal customers, my husband and I decided to leave and contact Groupon for a refund. I know this is long winded, and we didn't even try the mac and cheese, but customer service is a vital area that ensures return, repeat business. I don't ever go back where customer service is unpleasant, and I probably tell at least 10 of my friends and relatives, if not more. I think I did mention it to our friendly waitress at the IHOP who's husband is a taxi driver in Vegas. So, you can imagine how the word will spread about our negative experience at Mix N Mac. Not to mention to anyone who will read this post with interest. Customer Service, Quality, and Cleanliness are the three keys to restaurant success. Fail in any one of these areas and your business is doomed. I did get a business card from the Rhian at the register. Yasmin Mackey seems to be the owner. I did get a refund from Groupon, who apologized profusely. There a plenty of delicious restaurants near the Galleria in Henderson, Mix N Mac is not one of them. Good day!
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