The thing about specialists is that they're now a dime a dozen. I've had a bunch of ENTs, so I know the drill Dr Syms keeps current on the most cutting edge technology. This won't matter to you until you need it, but when you do, this is the guy to see
The audiologist, PA and other hands-on staff is excellent. The office staff not so much.
The one change I'd make is to have a way for the HoH to make an appointment. The answering machine isn't loud enough.