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  • I've been going to this coffee shop for a long time back when it was an 'It's a Grind'. Madhouse has always been my local cafe for hanging out late with friends or having a lunch date during the day when you want to catch up with an old friend. I usually love the environment, and the drink/food options is delectable. BUT I was given the worst service I've ever received by and girl named Haley tonight in the drive thru. H: "Hi, my name is Haley, Welcome to Madhouse" Me: Hi Haley, I need just a moment to order. H: "Ok." Me: Ok, I'm ready to order. Me: Okay, she wants a Italian Hot Chocolate. H: "Okay" Me: Can you make that with soy? H: (raising her voice) "I thought that's what you originally ordered?" Me: Yes but I didn't say with soy, so can you make it with soy please? H: (impatiently) "So you want a White Nutella Hot Chocolate?" Me: No, I just want an Italian Hot Chocolate made with soy. H: (irritated) "Just the one drink?" Me: No, I'll take- H: (Rudely) What else do you want? Me: i said I'll take a- H: (interrupting) "Pull up to the window" Me: (Drive passed her window angry) I was so upset that she was rude that I just left and I've never skipped out on coffee. Marco, if you're reading this you should really do something about this girl. She's the only reason you're gonna be losing a 10+year regular and getting a 2 star review.
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