I've been going to this coffee shop for a long time back when it was an 'It's a Grind'. Madhouse has always been my local cafe for hanging out late with friends or having a lunch date during the day when you want to catch up with an old friend. I usually love the environment, and the drink/food options is delectable.
BUT I was given the worst service I've ever received by and girl named Haley tonight in the drive thru.
H: "Hi, my name is Haley, Welcome to Madhouse"
Me: Hi Haley, I need just a moment to order.
H: "Ok."
Me: Ok, I'm ready to order.
Me: Okay, she wants a Italian Hot Chocolate.
H: "Okay"
Me: Can you make that with soy?
H: (raising her voice) "I thought that's what you originally ordered?"
Me: Yes but I didn't say with soy, so can you make it with soy please?
H: (impatiently) "So you want a White Nutella Hot Chocolate?"
Me: No, I just want an Italian Hot Chocolate made with soy.
H: (irritated) "Just the one drink?"
Me: No, I'll take-
H: (Rudely) What else do you want?
Me: i said I'll take a-
H: (interrupting) "Pull up to the window"
Me: (Drive passed her window angry)
I was so upset that she was rude that I just left and I've never skipped out on coffee.
Marco, if you're reading this you should really do something about this girl. She's the only reason you're gonna be losing a 10+year regular and getting a 2 star review.