We all own cars and from time to time they need maintained and/or repaired. Sadly this is NOT the repair shop it once was. I recently contracted with this store to install rear struts on my Hyundai. Not a difficult job for a qualified mechanic. Well, I just had to replace one of the struts they installed because the mechanic stripped out the main shaft threads allowing the strut to rattle nonstop and somewhere allow the process snapped a bolt on the mount and tried to torch it out, unsuccessfully. Now, I've had to replace the new strut they assed up AND have to make another appointment with a different auto repair shop to fix their fuck up. Do not go here if you need anything more than an oil change or tires. I actually expect BOTH State Rd Monro's to close within the next year due to problems like this.
Update- I played tag with Monro customer service since THEY reached out to me. Nothing has been resolved. Here is my email again so you can send me yours Brittany @ Monro. Feel free to send me an email and I'll send you a copy of the other repair shop invoice to fix Monro's mistake.
jim@akron.usa.com
Don't call me before 4 pm. I am teacher and can't waste time trying to help you feel good about trying to help me. Either call after 4 or email me. Wasting my time isn't helping Monro's case.
Brittany, try this email. I've not received any email you've sent. So try this one.
jimnlara@sbcglobal.net.