I came here for an alignment. My sales guy at Discount Tire was pretty adamant that I needed one so he gave me a coupon for $10 off at Brakes Plus. I had great service from beginning to end. I think the person who helped me out was named Tip and he was so nice. He told me from the get-go what was going to happen to my car. He told me up front that they didn't have any openings until 10am (I got there at 8am) so I had options to choose from. Got a call about 15 minutes after he told me it was going to be ready but I think that's reasonable.
Biggest tip is get an appointment. I tried to get one the night before but couldn't for some reason so I thought going there first thing in the morning would get me in, but I was wrong. I should have called in the morning and would've saved some time. So yeah, make an appointment!