The most shittiest service ever from ALL FRONT STAFF. Went here back in February for a birthday dinner.
It wasn't busy at all. Didn't make reservations.
*MIND YOU, 1 of my friends USED to work for Boston Pizza.
We are a party of 8. There was a table on the lower level and it was dirty. We wanted to sit there and we weren't allowed. Spoke to the manager and she didn't allow us - they did not give us a reason as to why were not able to sit there. They DIDN'T CLEAN the table for the rest of the evening (even when we left the restaurant).
We got sat in 2 different booths (YAY..). I don't remember our server's name. But he's tall, dark complexion, buzz cut). Service is terrible, we were missing components from our dish such as garlic bread. We only knew we were missing things because my friend worked there. Food took a really long time to come (app. 40 mins for only appetizers and over an hour for our main dishes). Server forgot to bring our drinks. We asked for Coke 3 times and he never brought it out.
The service was taking too long that our group had to leave (4/8 people). Since it's my friends bday, I asked him to bring out a dessert for him with a candle. He assured me MULTIPLE times that he will..he NEVER DID. We paid our bill and tipped him 20% cause I thought he was going to do it for my friend regardless of his shitty service.
SO FRUSTRATED AND UPSET ABOUT THE COMPANY AND EMPLOYEES.
Boston Pizza is about overpriced food, garbage service, the manager was not helpful either, and no sense of acknowledgement to guests.
Never coming back to Boston Pizza out of my interests and will tell friends/ colleagues about my horrible experience.