This is perhaps the worst salon with the worst customer service I have ever had the displeasure of visiting. We've been getting haircuts there for over 3 years, my son gets a cut each month. I tip rather well (more than 20%) and do my part. There have been a number of embarassingly bad haircuts but the one two weeks ago was the worst. I couldn't get back in due to a work trip out of town the weekend following and tonight, when I went in to complain, the manager couldn't wait to explain how she couldn't verify anything that was 3 weeks old (might have wanted to do the math on paper rather than in her head). I explained that I had tried to fix it up but it was a mess and the bottom line was that I needed it fixed. When she kept arguing with me, I realized that she was only concerned about getting paid for this haircut, not about listening to me or doing the right thing here. I explained that it wasn't about the money at this point - the hair cut was bad and it needed to be fixed. She just kept telling me what wasn't their fault. Ridiculous. The woman was incompetent at her job as manager - never realizing that she wasn't getting an argument out of me - I just needed my son to have his hair right but that the $9 she would get today would be the last $9 that salon will ever see from us. It's ok, it's just one cut per month, I get her logic but hopefully this review will express to more than one person per month that these people either don't know or don't care about getting the haircut right - they just care about getting your money. There are plenty of cheap haircuts around. . . go somewhere else. Anywhere else.