I was a customer for many years she has been always been on edge if you might sound like you could complain about something. Still I used her merely because of just sheer convenience. After a long break of not needing Dry cleaning I bought a new suit and started using her again. I took a linen shirt and a few other things i received my stuff Shirt with a hole and suit pants with two slashes on the butt area. I don't like to complain so i just sewed it ups and told them that their might be a little harsh on my clothing. They told me "we'll put it on delicate". I also showed them the pants and was open minded on how we could reach a common ground. The employee was nice and helpful but once the owner called me it was a different story. She was rude aggressive and told me i sat on something to create that slash. I think that was a little off because i would definitely have a scare or cut from that. After being her client for so long she even offered to charge me to fix it. I'm moving fwd with legal action seeing how I just bought this suit. I wouldn't use her or recommend this place.
PS: when i mentioned that her chemicals were too harsh she said that wasn't true. I said ok then why did your employee make a note on my garments to put it on "delicate" no reply to that..