This review is on the front desk staff and our stay. We booked this hotel through Hotwire for a killer deal, there's an 'resort fee' on top of the rate which was the cost of the room but still a better deal than anything else online.
We checked into the hotel in the afternoon, got to the room and the room was 'used' the bed wasn't made, the soap was opened a towel on the floor in the bathroom. We called down to the front and they upgraded our room and brought us up a key. Problem solved, late checkouts often cause issues so it wasn't a big deal.
Tip for families, North Tower by North Tower parking garage, the rooms cost an upgrade fee but you don't have to trek through the casino and you're right by your parked car if you park there. The rooms are upgraded and easy in and out.
The second time I stayed there, I asked for a room North Tower by the N. towert parking garage and they hooked it up. The room was nice, clean and quick in and out.
The coffee in the room is k-cups and they charge 3.50 for the paper cup and cup of coffee with the creamer and sugar packets inside. Hey it's there in your room and pretty tasty, you can always bring your own k-cups if you are hooked on those things, me personally i prefer a fresh cup of coffee!
That's all for now. :)