So disappointed. Just signed on w them n dr is great but office lady is rude and condescending. Had emergency and got in 5 days later. For an urgent matter. That is unacceptable. While waiting a mom brought in her young son who needed a wire clipped as it was causing him pain. They said they couldn't fit him in till Friday which was 3 more days! The mom said can't you just quickly clip it? It's hurting him. Apparently they are overbooked. I've spoken with Lori 3 x. She is rude. HOWEVER since this was written, I've switched to the Ahwatukee office. Nice nice staff. I wince every time of that lady in Mesa. She is bad for business. I stil think of that little boy, about 9 years old, Asian, and he really looked in obvious pain. I think of my own son's brackets which came of for some reason immediatly on the way home after just getting the braces on! How on earth can you say we can't come in for 5 days! If this is the case, they are overbooking and need more doctors.