I made an appointment. I have a trick where I call the main number if I see no one is at the front desk, and when I did I saw two people run out from the back with fast food and Dunkin' Donuts bags in their hands to answer the phone. When they saw us (me and another person) standing there they looked surprised and embarrassed. I almost felt sorry for them, but it was really unprofessional. Then when we went into the examination room, it smelled like bleach and ammonia. It was really strong as if one of the pets had an accident in the room and they tried to clean and cover it up, but they totally bombed the room with that stuff. They had to keep the door open because we couldn't breathe. The rooms weren't very clean. It was affordable and they were pleasant, but I would rather pay a bit more for a clean room where I could breathe and better service too.