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  • ZERO STARS WOULD BE BETTER!!!!!!!!!!!!!!! Dear Red Lobster, Where to begin.....I wait for a long time to enjoy my meal here EVERY year for my birthday, and a few other occasions throughout the year....This time, on Saturday, my birthday we went to the Surprise, AZ location.....hungry and excited to have our long awaited birthday meal and to say I was MORTIFIED would be an incredible understatement, from the aggressive manager, the waiter that literally NEVER came back, to the half order that was repeated to him 2 times, to the drinks that were never refilled and to the 3, yes 3 biscuits we were given......THAT was the highlight of the meal......but the best part of it all was the table THAT I HAD TO CLEAR MYSELF, AND TAKE TO THE KITCHEN AREA AND GAVE TO A SERVER THAT LOOKED SO SHOCKED THAT I HAD TO CLEAR THE TABLE BECAUSE THE SERVER NEVER EVER CAME BACK....NOT ONCE!!!!! AND THERE WAS MAYBE 30 PEOPLE IN THE RESTAURANT THE WHOLE TIME SO I GUESS CHATTING AND DISAPPEARING WAS OF MORE IMPORTANCE.... The sad excuse for a manager is very aggressive, and argumentative towards us in regards to the order....I ordered the "extra add on" of a Maine tail to my crab legs (which were SO SO SO cold that they could have literally been grabbed straight from the ocean and slapped on a plate) and being the "add on" tail says Maine tail, I assumed it would be butterflied, or fluffed....NOPE they took it upon themselves to decide how I wanted that cooked, and grilled it....I spoke to the manager about it and again she was argumentative to the point that I had to bring the menu out and show her....I know what the add on tail looks like, and that is so NOT what I got!!!!!! I know Red Lobster went through some changes in trying to better the customer experience, but really?? to MAKE a customer clear their own table is just disgusting!!!!! I was so incredibly mortified by this experience, and the manager KNEW I had to clear the table, because the server that I handed the dishes off to quickly told her and she made her way to our table....but NOT to apologize, or try and make it right.....nope, she came ONLY to drop off the check for $155.00....No comp for all the horrible lack of service, not even a refill on our drinks to go, not a doggy bag (had to ask Trevor for one of those too) NOTHING.....just a bill for $155.00 for quite possibly the worst dining experience.....so so so disappointed, upset, and horrified that this is my birthday memory this year.....
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