They moved the pianos without issue the two times I have used them, but scheduling with them is a joke. They called the day before to tell me the two hour window they had to make it over, which was between 8 and 10 am, and basically impossible to make for me, so I ask to reschedule for sometime in the afternoon. They don't have an afternoon deliver appoint available for a full week... On the afternoon before delivery, they call to give me a two hour window again, this time 12-2, hardly an improvement but I already delayed a week because of their schedule last time so I take it. Guess what time they call me the day of to warn me that they are 20 min away? 10:40am... I would try someone else next time to see if they can do better if I found another company with good reviews, but I at least haven't had any issues with pianos moved by them.