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  • I'll never go into a Verizon store again. After looking on their website, it showed I could of gotten the phone I wanted for 300 if I signed the two year contract which I was going to do because my trade was going to be worth 275. So, I'd get the phone for 25 bucks. Had I purchased online, that is how it would have worked out. Unfortunately I was in that area for this store with my daughter and she wanted to see what it would cost to upgrade her phone as well so went into the store. Corey the sales rep told us he didn't know anything about the 2 year deal but had a great deal on up to 100 bucks on free merchandise for each phone if we went edge. I somehow let myself get suckered into it. Well, turns out the merchandise was not free at all. Later that evening when I received the payment email it was showing first due was going to be over 600 bucks. I went back the next day and the assistant manager didn't know what the sales rep had done but said merchandise was not free even though the sales rep clearly told both myself and my daughter it was. He ended up crediting me the trade and a credit to offset the merchandise and other charges Corey had put on there so I lose out on my trade in and now am stuck on the flex plan until I pay off the phone. I wish I had done it on the Internet instead. I'll never walk into another Verizon store again and since I'm not on a contract for service I'm going to look elsewhere and just pay on the phones until I can pay them off. They just lost a loyal customer who has been with them a long time.
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