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| - I joined some friends, recently, on a Saturday, at about 9:30pm, and ordered a tap beer. That particular beer was out, so I ordered a different one. The bartender, served me a cold beer in a HOT pint glass!, even though, there was a stack of clean glasses on the back of the bar. I informed the bartender that the pint glass was still "warm", and he rudely commented that, the glass must have come out of the dishwasher- well DUH!
After charging two beers on my credit card, I closed the tab, with a cocktail server. But, the server never gave me my card back!! I didn't notice until the next morning, and when I did, there was a separate charge made, AFTER I HAD CLOSED MY TAB! And, I had to wait three days, to get my card back. Which, is when I disputed the charge, to get my money back for the unauthorized charge. The bartender that day, while friendly, was unable to help, and said a manager would contact me.
After not hearing from anyone after a week, I have again, contacted this establishment, to get money refunded, for the UNAUTHORIZED CHARGE, AND, I am STILL WAITING TO HEAR FROM A MANAGER!!!
Apparently, the management at the Ivory Room, doesn't care about ripping off their customers.
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