5 stars for the food taste / quality and the bartender that ended up serving us. negative 2 stars for everyone else.
we arrived an hour before the sold out Adele show on a Monday night. the hostesses explained that there was a 30 minute wait for two and then one of the hostesses clearly said that the bar and high tops behind the bar were open seating. we grabbed the first high top we saw open only to be immediately kicked out by the same hostesses (the one who had told us they were open seating played dumb when I said "I thought you said the high tops and bar were open seating"). Minus 1 star.
We were eventually seated by the hostesses at said high tops (after waiting a little bit). 15 minutes went by and no one came to our table to serve us. I asked the bartender if there was a server for our table. She said yes and we saw her alert the server, a manager and a hostess about the problem. Another five minutes went by and still no one showed up to take our order.
Around then, two seats opened up at the bar, and, having no more time to spare, we moved ourselves into them. From that point on our experience was delightful. The baritender was attentive and the food was delicious.
You would think they would be used to being really busy before events at the arena, but apparently they are not. Aim for the bar during busy times.