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  • Horrible just horrible customer service with geek squad! If you have a serious problem with your computer don't take it here because they're to lazy to fix it! I spent $200 on the service to fix my computer and they said they removed a virus, but my computer still was running slow and I was still being attacked by viruses. I took it in several times into two different stores. I called customer service and I had several agents take over my computer and they also couldn't find a virus. I took videos of the things that were going on with my computer, I took it in to Best Buy and I showed them my videos and they still didn't believe me. I went into this location to see the manager Danny he also couldn't find anything wrong with my computer and he wouldn't give me my money back. I then called another company and told them that this virus is attacking my computer and I gave them the name of the virus they told me that it is a very serious virus high severity. I was so upset so much time wasted and my computer is still not fixed, I called customer service and canceled my service and got my money back. Danny was not a joy to work with. If you're reading this just watch there was a virus on my computer but you were just too lazy to find it. I ended up downloading a free program and I remove the virus by myself for free. The virus is called peweliks. Save your money Google how to remove it yourself it's doable. Never coming back again! Customer service gave me back my money right away and Danny the manager couldn't even help me. Just horrible a week wasted! Not having a computer is very hard especially when you're a student!
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