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  • I had a terrible experience with Apache Sands, specifically with the impound center. One star is far more than what they deserve. This review is for the interaction I had with the staff on 12/15/2016 and 12/16/2016. I got into a car accident, and this company towed my car to the impound center. I was never informed beforehand of the fees associated with this service (had I known, I would've elected to use my own towing service through my insurance). But this is not the issue. I went to the center to release my car the following day. The guy who works there made it very clear that he is not interested in towing my car back to my house's parking lot. When he realized I will go ahead and pay the fees to get my car released, he became even more rude and difficult. Eventually, I was asked to pay cash, and since I didn't have the money cash, I was kicked out of the place, without any desire to do business with me, which resulted in the car staying another night and incurring more fees. I came back the following day. I received the same rude treatment. The ridiculousness in the employee's behavior was to the extent that I was given my change back in dimes...and when I asked to get quarters instead (that were laying on the desk), he refused. After releasing my car, he also refused to tow it back to my house despite having this as part of my AAA membership. My car was thrown on the side of the street, and I was told I have until the end of the day to get it out of there. Eventually, AAA had to call a different tow company to perform the service for me. Overall, this is by far the worst customer service experience I have had since I moved to Arizona. Extremely unprofessional and unreasonable. I definitely don't recommend Apache Sands to anyone, and I will make sure to go out of my way to use a different company if I needed towing services. A complaint to the BBB will be filed as well.
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