I came to this location early Saturday morning wanting to get my oil changed; there were only two people in front of me which one of them was paying for their service. I told the technician that I needed an oil change and that I would be back in a few hours to pick up my car since I had errands to do.
I came back 3 hours later to pick up my car (with no phone call), after waiting a good 10 minutes (yes I was watching the time) I walked outside and told one of the technicians I needed to pick up my car, he asked which car and sent his manger out to speak to me.
After a good 20 minute long excuse as to why they couldn't change my oil and making me beyond furious I felt helpless, you ask why? Well the "manager" told me that wherever I got my oil changed before stripped my oil filter and therefor I wouldn't be able to get my oil changed. He then went on to telling me all these horror stories of technicians using a power tool's which will then strip your oil filter canister so that now supposedly my oil filter was stuck on my car and he suggested for me to go to a dealership to have the canister to my oil filter replaced and removed which would be about $60.00 and up he said. What the HECK! I was mad, I was ranting and raving all night upset over this. After extensive research on Sunday I decided to go to another Terrible location near my work (where I normally go to) and see if they can explain to me more in detail. Let me say it's kind of alarming when your speaking to another technician telling him all the things the "manager" told you a few days prior and says I don't think so give me your keys.
Well of course he was able to take of my canister on the first try he even showed me my filter and there was nothing wrong. I don't understand how I can give one location 3 hours to change my oil filter and they can't do it but another location took it off in less than 5 minutes, crazy. All I can say is I will never come here again and will continue to go to location closer to me.