OMFG!!!! Been a customer since 1995....when it was sprint...I have had major issues with Centurylink for 3 years....it was so bad i OVER PAID over 100.00 a month because I could not deal with spending days on the phone to get this corrected!!!! I am SO OVER the AMOUNT OF TIME i HAVE SPENT BANGING MY HEAD INTO THE WALL TO GET THEM TO STOP OVER CHARGING ME!!! I cancelled my service and they did not disconnect, INSTEAD THEY sent 2 technicians out the next day (NO IDEA WHY!!) still could not get centurylink to UN FREAKING BUNDLE DIRECT TV FROM THIS WHOLE NIGHTMARE (I like Direct TV) stop charging me for direct TV, that was disconnected 3 MONTHS EARLIER...to which not only did i have to pay direct TV, but i also had to pay centurylink for the same direct TV (like 450.00 i paid 2 times) I disconnected my phone, they re-connected it and charged my a deposit and a re-connection fee, then i had to disconnect again, which i was still trying to get credit for the 450.00 and now 2 re-connection fees and 2 deposits (To turn off my phone service). THAT IS JUST THE BEGINNING!!!!!! i CANNOT WAIT UNTIL i CAN GET INTERNET IN MY AREA OTHER THAN CENTURYLINK.......so frustrating dealing with such ignorance, such lack of communication, this company must be going belly up!!!! A NIGHTMARE!!!!!!!!!!