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  • Speed, trust, and reliability are what most people want when they have HVAC needs. Today, I experienced this all and more with these guys. I had previously tried to connect my Nest thermostat myself and was humbled by my realization that I am no expert. I thought everything was fine as my heat was kicking on and as we Arizonan's know, winter turns into spring/summer really quick and I was expecting my AC to follow proper suit. As my wife and I were working through renovations and a move-in simultaneously, we needed the AC not only for ourselves but our teams helping us as well. I realized I messed up when my wife started telling me hot air was spewing into the house while the temps were almost 80. Not fun while running around your house. The Nest online support was somewhat helpful but want sold that they would have the best deal for sending out a tech. We connected with the North Valley Mechanical team and they were out to my house within an hour...the exact same time as my washer and dryer were being delivered by the Best Buy team and also when my general contractor wanted to go over plans for the upcoming week. This on top of trying to get my new home ready to bring my 1 & 2 y/o's into was a lot at once. Then the Best Buy guys tell me there is an issue. Something that was going to prevent me from being able to get my stuff installed that day. The North Valley Mechanical team stepped in and took care of the issue, no questions. THANK YOU!!! Not only was my house (and wife) cooling off but a snag in my plans was overcome by their team. I don't think any other HVAC team would have done this, especially with all the distracting commotion going on in and around my house. I am now able to get done what needed to be done, comfortably. I am proud to share my experience about these guys. Customer for life!!!! Thanks for going above and beyond!!!
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