I had not been to this location for several month but decided to have lunch there today. The lady taking my order seemed pretty indifferent and did not seem to care whether I was there or not. I was surprised to learn that Wendy's is now providing 16 oz cups with small combos rather than the industry standard 21 oz cup. Instead of refilling a 21 oz cup once I refilled the 16 oz cup twice. Since I had more to drink using the 16 oz cup than I would have using a 21 oz cup, the restaurant actually lost a bit of money on the deal. In addition, they had a slightly dissatisfied customer. I am not sure that I will be visiting Wendy's again.