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| - Forget about whether or not the reviews here say the food is good or bad, forget about the pepsi being flat or the fish being warm. What you need to know is that upon receiving my take out container tonight from Sakura, I opened my package of chopsticks. Upon opening the container, chopsticks poised to snatch my first piece of sushi... something caught my eye. A seed? A burned grain of rice? No. A COCKROACH. A live cockroach. In my take out container.
As I jumped back from my dining room table, horrified and already scrambling for my cell phone I dialed Sakura and spoke to a manager who only said 'Oh. Sorry' and then hung up on me. I drove back to Sakura from my house with the take out container stretched as far away from me as possible. Into Sakura I ran, and then I stood. And waited. For a good three minutes while the 'sushi chefs' stared at me, I stood there with my container at arms length. Finally I leaned in towards them and said 'I don't think you want me to yell the reason I am here, please get me some help'. Nothing. Not an acknowledgement, not a person running to whisk me away from the other patrons, nothing.
I cleared my throat. "I am here to return my sushi because there is a cockroach in it. Please someone help me." I said, just loudly enough for other people to here. Magically a manager appeared. Funny how that happens.
Now let me tell you what these sleazy dirtbags did. As though finding an intruder in my sushi were not enough... not a piece of wilted lettuce or a dirty wrapper or even a dangerous piece of plastic or glass, no- this was a LIVE disease bearing, egg laying BUG... but as though that were not insult enough- this 'manager' proceeded to refund my money MINUS the tip my husband had left for the sushi chefs.
Back that truck up, you say? That's right. I had to REQUEST that she refund my tip... "because surely you don't think I am going to tip these men for sending home a COCKROACH?" I asked her, and she simply said 'I'm sorry' a dozen times before I left.
I can deal with flat pepsi. Chairs that creak, wait staff that leaves something to be desired. I can deal with take out places that say 15 minutes when they really mean 45. I have eaten my fair share of things that weren't up to par, weren't what I wanted or were just plain bad... but what NO customer should EVER have to do is check their food to make sure that LIVE COCKROACHES aren't infesting it. And if you eat at Sakura that is EXACTLY what you'll have to do.
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