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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I purchased an expensive engagement ring from Jared and it has been a nightmare ever since. My fiancĂ© received a 'temporary' ring the day that was too big for her, but the salesman and store manager assured that we would be contacted as soon as the actual custom fitted ring arrived at the store. A month passed by (how long they claimed it would take) and there was still no word about the actual ring. I decided to stop in the store and see what the problem was. An associate greeted me with a smile and asked me what I am looking to purchase. As soon as I politely asked her about a ring I was supposed to receive that never arrived, she changed her attitude/tone completely and treated me like dirt. After she looked at her computer for 5 minutes, she told me that the ring I bought could not be made any smaller and that the order had been rejected 2 weeks prior. No one from Jared ever contacted me about it. After that, the store manager told me that there are no exceptions for their return policy. So, now my fiancĂ© has a beautiful ring that falls off of her finger. I have attempted multiple times to make this right by contacting customer service, but have had no luck at all. However, a payment was one day late and their credit company called me 5 times throughout that day from different numbers. They only care about getting their money. Bottom line - Their employees could care less about their customers after a purchase is made. I will be going to a competitor jeweler to make future purchases.
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