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  • I am new to the Charlotte area and it was time for a facial so I booked an appointment with Re Salon. I usually get a Deep Pore Cleansing Facial back home in Atlanta. I went online and researched several places and found Re. On the listing of available services on Re's website, I noticed they did not offer Deep Pore Cleansing which is a very common/popular facial so I gave them a call to inquire if they offer this facial (specifically requesting deep pore cleansing), after being placed on hold to confirm with the Estheticians, the receptionist responded that this service is indeed offered but I would have to first come in for a consultation. After that I asked for the price ($110), which is what I normally pay for this kind of facial. I booked an appointment for the same day and when I got there I noticed it was a full service facility (including a hair salon with pretty loud music). I had the consultation and was told that they truly do not offer a deep pore cleansing, I was pretty upset but they reassured me that this is a med. spa and that the service I want could be under a different name. After which, I told them that I go to a med. spa back home where I get this service all the time. The actual facial experience: -Normally a deep pore facial would start with cleansing the face and eye areas. However; the esthetician completely missed my eye makeup and didn't remove it. -Fast forward into the facial, I was telling her where to make extractions in addition to not being able to feel the vapor on my face (the whole purpose of the vapor is to "open" up your pores)...Anyways bottom line is the results were sup-bar as I still have clogged pores on my cheeks, chin, and forehead...the only area she managed to get was my nose. I did pay for my facial but I will never return to this place and hope that I can find a more spa-like experience like I did at home. This has been the most awful spa experience to date, especially given the $110 price and they couldn't even get things right and clean my face properly. The experience itself was not "spa-like" and there was not a shred of serenity considering I could hear the loud music from the hair salon blasting through the door, on top of that I had to constantly remind the esthetician about all of the areas she was missing instead of relaxing.
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