| rev:text
| - My husband and I visited Viva Napoli about two weeks ago. We hadn't been here for about a year, but always thought the pizza was decent. It was cold out, and we wanted something close by and reliable, so I made an 8pm reservation, and off we went.
First thing: we get to the restaurant, and there is no one there to greet us. Okay, no problem. They looked busy, so we waited. Patiently. For no less than TEN minutes for someone to even acknowledge our presence. Please be reminded we had a reservation. It was then that a couple walked through the restaurant's front door, proceeded to bypass us, gave a friendly kiss on the cheek to one of the waitresses, and proceeded to take the table we had been waiting for!
Strike One.
After complaining to the host, he gave a half-hearted apology and led us to a table sandwiched between two others. You all know what kind of table I'm referring to: one that is so very close in proximity to others that you can practically smell the other diners' breath. One woman at one of the aforementioned tables was so annoyed when I had to ask her to push her chair in so I could pass that she picked up her coat and slammed it on the ground.
Strike Two.
It was then my husband and I decided halfway decent pizza was no compensation for the shabby way we were treated. We got up to leave, and the manager came over. Instead of inquiring what the problem was, she basically told us to have a good evening, and left it at that.
When we got back to our car, we were so annoyed and upset about what had just transpired, we called the restaurant, and spoke to said manager. After giving her the down-low on the events that had happened at her restaurant, her response was utter nonsense. She alternately repeated "I'm sorry about what happened-- I'm the manager" (yes, we figured you were after we asked to speak to "the manager") and (I'm not making this up) "I believe the couple that was rude to you had mental problems" about six times. Mental problems?!?! It sounds absurd even as I type this.
Strike Three.
There was no mention of compensation of any sort, not even what seemed like any sort of real apology for how we'd been treated. While I understand she may not be able to control how her patrons act, she sure as heck should be able to control her employees.
I hope my review saves some people from wasting their time, money and expectations at this restaurant. I will stick to the always wonderful Pizzeria Libretto.
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