Didn't give us napkins, no chopsticks!
After waiting for a good 10 minutes and us having our appetizers already at our table I Had to get the napkins and chopsticks myself from another table!
We have visitors from out of town and this is our go-to place every.single.time!
So today, here we are.
BIG DISAPPOINTMENT!
Had to flag our server for water refill, ordering of beers, more meat and to change to change our grill.
Ordered extra rice and pork belly never came!
We upgraded from Vegas to Spring Mountain- ordered our 1st shrimp and by the time our server came back it was 20 minutes after. Ordered our 2nd batch of shrimp, 10 minutes later had to flag our server down AGAIN and ordered our 3rd batch of shrimp-- She came back and said we are on our 1.30 mark and that would be our last order! UNBELIEVABLE!
We ordered Sapporo, it was given to us no problem. Ordered miller lite and she wanted to ID us, we asked and said you've given us the Sapporo without asking for ID why is it that all of a sudden she wanted to id us for a second batch of beer.
Gratuity is automatically included and I think that is why their service is going down!
This is truly a good clean place to have k BBQ but they should not include gratuity automatically to the bill!
This is where we bring ALL our family and friends from out of town BUT never again until they turn around and offer efficient, courteous service!
So EMBARRASED for bragging about this place to our cousins!
Had to get a copy of our receipt and the name of our Server- Angie. Just an advice- be genuine, efficient and enjoy the company of your customers! Might as well have fun while working and truly fulfill the needs of the hungry customers.
For the caliber and price of food, you can get amazing food and great quality of service from neighboring Kbbq places!
Picture of the receipt attached- $117.56 and not a bit enjoyed the service!