First time client of Zerorez. Very impressed. My appointment was for later in the day, they called 2 hours prior to say they were ahead of schedule and asked if ok to come early. Aaron was the technician with the help of a new trainy. Very nice guys. Good explanation of what they were going to do, good explanation of additional services, which I took advantage of. Aaron & company wrapped everything up in a little under 2hrs. Carpets look great! I have two other areas in the house that I'll have Zerorez come back for in the next few weeks.