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  • My old desktop froze, took it in, $156 later it worked but went into some sort of diagnose and repair mode. Called and talked to Nick, and he said to let it run. I did, and the computer screen stated it could not repair so it needed to be reset. Reset, with all my files saved ,but iTunes disappeared, and could not load again due to an error. Went to the store, talked to Nick and asked if he could fix it, he said yes/maybe as it's software, but it would cost me again. I asked if he guaranteed his work, he stated yes, but this was a different problem....hmmm..Thought about it, called Apple support, they tried but could not load iTunes and directed me to Microsoft support. Microsoft support took over the screen, and could not load iTunes. After about an hour the Microsoft tech stated that my Windows 10 was not working properly and loaded a new operating system/new version with updates and iTunes loaded perfectly and the old desktop has never run better. I feel that Nick could have helped or suggested Microsoft support, but in a way I'm glad it worked out this way as I didn't have to spend any more money for something that was taken care of by just calling tech support. Computer com originally got the desktop to work again, but did not want to help again without further payment. It was only a week and a half...thanks for getting it running but thnx for turning me away as I learned a lesson.....
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