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| - I love Fred's Flowers and heres why--I have been a 20 year loyal customer of Bobbie's Flowers because the company I work for used them as their main florist before they moved on McClintock Drive. Here's why I had to cut Bobbie's loose. Something has happened to this flower shop and I can't pinpoint if it's greed or the sense that they aren't obligated to provide excellent customer service. After years of sending Mother's Day, Valentines's, Get Well, Sympathy, etc flowers, it was time for my son's senior prom. I ordered a boutonniere for him and a corsage for his date. I knew Bobbie's would be closing at 3 pm like they normally do on a Sat. (this seems unusual durning prom season though). I called to tell them I would be there as close to 3 pm as I could, but son's tux didn't fit and we were held up at the men's rental. I get to Bobbie's at 3:15 pm and they are closed, the lights were out and nobody was to be found. No problem. I call to see if there was any way I could get the flowers. No answer. While I am in the parking lot, several people come to the door seeking flowers.I found a very nice flower shop, Fred's Flowers, down the way on Mcclintock and Warner. The lady said "Sure, come on over and we will make the flowers right away. We stay open late durning prom season". She was very nice and did a beatuiful job at the regular price which was less than Bobbie's. Prom goes off without a hitch. I call Bobbie's on Monday requesting a refund since I never got the flowers. I was promptly told that there wouldn't be a refund because they left the flowers outside of the door so I could get them. They said they tried to call but didn't get an answer (they called my job and not my cell which was the number on my receipt) REALLY? Who does that? Needless to say, there weren't any flowers outside the door when I arrived. Since Bobbie's had my credit card in their system, they took my money and I never heard from them again. FYI - Bobbie's tracks on their computers how much their customers spend on average. I saw my average --$250 each time I come in their shop. Fred's Flowers will be getting that average in the future.
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