Stopped in after a very busy day after work. Ordered a pizza was told it was going to take 30 minutes. I didn't want to wait so I asked if it could be delivered. Cashier told me that wouldn't be a problem and would even try to push my pizza through faster. So I go home, and an hour later still no pizza. So I call and get a lady with a really thick accent. I proceed to tell her that I was told 30 minutes and it's been an hour. She told me it was on the way. She then proceeded to give me attitude when I asked why an hour. She started yelling at me through the phone exclaiming that the cashier (who was super nice) didn't quote me the right time and I also owed a delivery fee. I told her she didn't need to give me attitude or yell at me and she just got louder. I told her I didn't want the pizza and to just refund the money. She proceeded to tell me that I would take the pizza and she would not refund my money. I told her that's fine I would dispute her charge with my bank. 30 minutes later, the cashier showed up with my pizza. At that time I had already given my kids dinner. I told him I didn't want the pizza and I fortunately due to the lady at the establishment I would never be ordering from them again. I'm currently fighting them on the charge because she refused to refund my money and still does a week later.
*update*
They still refuse to refund my card. I called and spoke with Eric and he advised me that I'm a B(curse word) and I'll never see that money again. My bank is currently disputing the charge.