READ THIS PLEASE!
My friend recommended me this gym when it opened. We went and tried it but had a terrible experience with the front desk staff. Very rude teenagers with no customer service skills and if you need help they wont aknowledge your presence until they finish texting or talking to their coworker about last nights party. I IGNORED all of that and focused on working out and using all the amenities and classes. I loved the sauna room although it is so tiny sometimes it was full and I had to leave disappointed.
One month they charged me double without my consent and I was livid!! I use a checking account for all my bills and I deposit exactly what I will spend in bills for that month. Of course they overdrafted my account and by the time I noticed their mistake and called them I had extended overdrawn fees. I called them, asked to speak to the manager ( different teenagers pretended to be the manager) and they were extremely rude telling me it was NOT THEIR PROBLEM THAT I DIDNT HAD MONEY IN MY ACCOUNT FOR MY OVERDRAFT FEES AND THAT THEY WERE NOT RESPONSIBLE FOR THAT AND THAT THEY WOULD ONLY CREDIT WHAT THEY CHARGED ME BY MISTAKE. I was ok with that but the way the handled the situation was horrible!!! After all this happened I was not happy or comfortable, the kids at the front desk would give me nasty looks every time or laugh at me. As silly as it sounds it made my supposed to be RELAXING work out session very uncomfortable so I decided to cancel my membership. WELL thats when I discovered that I had a 1 YEAR contract!!!!! That nobody told me about!!!!! The sales kid (another muscular teenager) never mentioned that small detail! NOT ONLY THAT!! THEY HAD MY SIGNATURE!!! I SIGNED SOMETHING COMPLETELY DIFFERENT and they used my e-signature for the contract as well. THAT IS CALLED FRAUD! Long story short.. I got so mad and called so many times wrote letters and complained at the BBB that they went ahead and cancelled without me having to pay the outrageous amount they were asking for!.
Stay away please!!! There are much better gyms out there, even the ghetto planet fitness is better ( if you live on the west side). LIFETIME fitness is WAAAY better their staff is super understanding and helpful, they have great amenities and classes and its CHEAPER!!