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| - BUYER BEWARE. I found their way of charging unreasonable...although these Vets may have the skills. However, if you reference ornithology studies and/or have medical training, you will notice that these Vets' knowledge is limited and on occasion inaccurate. I see NO valid reason why their fees should be higher than a Vet who specializes in dogs and cats. There also seems to be a tremendous markup for inpatient services. When the Vet recommended we admit our pet for observation, the fee which they refer to as "doctor/nursing care" (cage, providing food, glancing at my pet, misc) is about $100 per day but on top of that they charge individually for med injections, feeding, fluid injections, etc which includes materials and labor. For example, each time they gave my pet one injection, it cost about $30, whereas an outpatient prescription supply for two weeks would cost about $20. When they ask if you wish additional treatments, they do not voluntarily mention there will be a cost...so be sure to ask, "IS there an extra cost for that?"
When the Vet prescribed a prepackaged product, because they tacked on a prescription label, the item cost over $20 for a measly few-mils; later discovered I could buy this through an internet retailer for far less. They didn't disclose it was not a vet-exclusive product. Feels as if I have been "highway robbed".
Each time my pet was ill, the Vet would require we do the Wellness Tests, which costs over $200, that there does not seem any point in having the Wellness Tests (blood analysis) done as they recommend annually. Be certain to ask for the advance prep instruction for the Wellness Testing, otherwise some results will be inaccurate (The reception does not usually volunteer that information)...ultimately they may charge you again to redo the test.
For a one-day hospital admission of standard treatments, one could expect to pay at least $550-600 which includes complete bloodwork. The additional initial exam by the Vet is about $100. I don't think it worth it to pay this amount for the less experienced Vet, it should be 30% less. During the inpatient stay for about $100 a night, there was no one there to monitor my pet throughout the night, BUT they still charged the full fee. I would prefer Day Treatment programs. Even during the day, it didn't seem they closely monitored him, since they were doing other tasks or seeing clients that I could not get an accurate report on my pet's status. Annoying that whenever they discharge my pet, there are no aftercare instructions given, what to be vigilant of, and special medication instructions/ effects. It's more cost-effective to complete a vet tech program, which in the long run would benefit the owner as their pet ages and needs specialized care. What's more annoying is that my pet was not kept clean while in hospital. I also do not notice the Vets/staff washing their hands before handling my pet. Each time I boarded my pet, they would put him back into my carrier without changing the dirtied paper, soiled with old pet waste. I'm not happy with their hygiene practices! My pet was not treated with dignity. They do not truly care.
Imo, this Clinic is not concerned if they overcharge you.. I suggest one question everything in advance and pay close attention to the invoice...before paying be certain your pet "did" receive the services and there's a good reason for it. Sometimes they charge for treatments for a problem they caused. Sometimes students handle our pets without our permission, but the fees are not lowered. I don't like my pet being used as an "object" for teaching! I did NOT give permission for that. It is Exploitation. Most pet owners such as myself want our pets to have access to healthcare and budget for it, but the problem IS fees are high;and sometimes unnecessary services are recommended which drives up the cost.
They are dogmatic in advising me to switch my pet to a pellet diet, but negate to mention the option of a whole foods diet with the proper balance of macronutrients supplemented with vitamins and minerals, which is more pet enjoyable. Pellets are fortified processed foods convenient, BUT increases their sales.
It's insulting that when I visit their clinic I spend a substantial amount that whenever a hospital admission is recommended they always doubly check my payment info even tho I have been there recently. Lastly, I found these Vets to be seemingly overbearing, coercive, and patronizing. They gave treatments to my pet without prior discussion with me, explaining the risks, and getting my consent. I will NEVER leave my pet with them again. They are supposed to get specific "informed" consent before doing anything to our pets. Best to stay with your pet at all times, and if the Vet does anything that makes you uneasy, be sure to speak up for your pet. If the Vet tries to pressure or argue with you...best to LEAVE...and verify what they say.
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