We go here all the time. Thought we'd be safe at 9pm on a non game night but even though there was seats for at least 20 available, the hostess told us it'd be a 45 minute wait. We finally found seats in the bar area but help never came so I went up to the bar to place our drink and food order. I was told they didn't have large Sapporo so i asked for 2 small ones for the price of one large (makes sense) and was told they couldn't do that. The frazzled bartender, Nick, then told me to talk to a manger and I complained about the poor service and he said that's how it was on a Saturday night. I found this strange since, like I said, there were a ton of open seats and it wasn't busy at all. I then told him they wouldn't get out money and he said that was just fine. So sad. We loved this place, we even have a Red Mask card. Most people don't even know what that is. We will likely cut up the Red Mask card and never go here again.